RETURNS & REFUNDS

A Clear Process When Something Isn’t Right

At Eerglssk™, we want customers to feel confident about their purchase. If an eligible item is not right for you, you may request a return according to the conditions below.

30-Day Return Window

Eligible items may be returned within 30 days of confirmed delivery.

Return requests submitted after the 30-day period may not be accepted unless required by applicable law.

To begin a return, contact:

service@eerglssk.com

Please include your order number and the item you would like to return.

Do not send merchandise to our company contact address without first receiving return instructions from our customer service team. The designated return location may be different from our general business address.

Return Eligibility

To qualify for a return, merchandise should generally be:

• Unworn

• Unwashed

• Unaltered

• Free from stains, fragrance, makeup, or visible signs of wear

• Returned with original tags where supplied

• Returned with original accessories or components where applicable

• Securely packaged for return transportation

Customers may reasonably try on clothing to check fit and appearance, but merchandise should not show signs of extended wear or use.

Non-Returnable Items

Certain products may not qualify for standard returns because of hygiene, safety, customization, or final-sale conditions.

Any product-specific return restrictions will be identified on the applicable product page or during checkout where relevant.

Items clearly marked Final Sale are generally not eligible for discretionary returns unless they are damaged, defective, incorrect, or otherwise eligible under applicable law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, materially defective, or incorrect product, please contact us promptly at service@eerglssk.com.

Please include:

• Your order number

• Item name

• Description of the problem

• Clear photographs showing the issue

• Packaging photographs where relevant

After reviewing the request, we may provide an appropriate resolution such as a replacement, refund, or other available remedy.

Return Shipping

For returns based on personal preference, sizing, or change of mind, the customer is generally responsible for return shipping costs unless otherwise stated.

If the return results from an error attributable to Eerglssk™, such as an incorrect item or qualifying damaged or defective product, we will provide the appropriate return-shipping instructions.

Customers should obtain return instructions before sending an item. Please do not return merchandise to an address obtained independently from our website, packaging, or other sources unless that address has been confirmed for your specific return by our customer service team.

Return Inspection

Returned items may be inspected before a refund is approved.

We may review:

• Product identity

• Product condition

• Original tags

• Included components

• Signs of wear, washing, alteration, or damage

• Whether the item matches the approved return request

A return request does not automatically guarantee a refund if the item does not meet the applicable return conditions.

Refunds

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.

Approved refunds are generally submitted within 5–10 business days after the return has been processed.

Banks, card issuers, and payment providers may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return results from an error attributable to us or otherwise required by applicable law.

Partial Refunds

Where permitted, a partial refund may be issued if returned merchandise has missing components, damage, or signs of use beyond reasonable inspection that were not caused by a product defect or our error.

Exchanges

Exchange availability depends on product and inventory availability.

If a direct exchange is available, customer service will provide instructions. If an exchange cannot be completed directly, you may be asked to return the eligible original item and place a new order for the preferred size, color, or style.

Replacement availability cannot be guaranteed.

Order Cancellations

If you need to cancel an order, contact service@eerglssk.com as soon as possible.

Please include your order number when contacting us about a cancellation or other purchase-related request.

If fulfillment has not begun, we may be able to cancel the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. After delivery, an eligible item may instead be returned under this Returns & Refunds Policy.

Contact Us

For return, refund, exchange, cancellation, or other order-related questions:

Brand: Eerglssk™
Legal Company Name: Shanghai Weishu Communication Technology Co., Ltd.
Business Address: Building 1, No. 5601 Yanqian Highway, Fengxian District, Shanghai
Customer Support Email: service@eerglssk.com
Hotline Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Shanghai Weishu Communication Technology Co., Ltd. is the legal entity responsible for operating the Eerglssk™ online store.

Please include your order number when contacting us about a purchase so that our customer service team can locate your order and assist you efficiently.

Important: The business address above is our company contact address and should not be used as a return address unless our customer service team specifically instructs you to send your return there.