ORDER RESOLUTIONS
A Clear Process When Something Isnβt Right
At Eerglsskβ’, we want customers to feel confident about their purchase. If an eligible item is not right for you, you may request a return according to the conditions below.
30-Day Return Window
Eligible items may be returned within 30 days of confirmed delivery.
Return requests submitted after the 30-day period may not be accepted unless required by applicable law.
To begin a return, contact:
Please include your order number and the item you would like to return.
Do not send merchandise to our company contact address without first receiving return instructions. The designated return location may be different from our general business address.
Return Eligibility
To qualify for a return, merchandise should generally be:
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Unworn
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Unwashed
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Unaltered
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Free from stains, fragrance, makeup, or visible signs of wear
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Returned with original tags where supplied
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Returned with original accessories or components where applicable
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Securely packaged for return transportation
Customers may reasonably try on clothing to check fit and appearance, but merchandise should not show signs of extended wear or use.
Non-Returnable Items
Certain products may not qualify for standard returns because of hygiene, safety, customization, or final-sale conditions.
Any product-specific return restrictions will be identified on the applicable product page or during checkout where relevant.
Items clearly marked Final Sale are generally not eligible for discretionary returns unless they are damaged, defective, incorrect, or otherwise eligible under applicable law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, materially defective, or incorrect product, please contact us promptly at service@eerglssk.com.
Include:
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Order number
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Item name
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Description of the problem
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Clear photographs showing the issue
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Packaging photographs where relevant
After reviewing the request, we may provide an appropriate resolution such as a replacement, refund, or other available remedy.
Return Shipping
For returns based on personal preference, sizing, or change of mind, the customer is generally responsible for return shipping costs unless otherwise stated.
If the return results from an error attributable to Eerglsskβ’, such as an incorrect item or qualifying damaged product, we will provide the appropriate return-shipping instructions.
Return Inspection
Returned items may be inspected before a refund is approved.
We may review:
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Product identity
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Product condition
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Original tags
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Included components
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Signs of wear, washing, alteration, or damage
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Whether the item matches the approved return request
A return request does not automatically guarantee a refund if the item does not meet the applicable return conditions.
Refunds
Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.
Approved refunds are generally submitted within 5β10 business days after the return has been processed.
Banks, card issuers, and payment providers may require additional time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the return results from an error attributable to us or otherwise required by applicable law.
Partial Refunds
Where permitted, a partial refund may be issued if returned merchandise has missing components, damage, or signs of use beyond reasonable inspection that were not caused by a product defect or our error.
Exchanges
Exchange availability depends on product and inventory availability.
If a direct exchange is available, customer service will provide instructions. If an exchange cannot be completed directly, you may be asked to return the eligible original item and place a new order for the preferred size, color, or style.
Replacement availability cannot be guaranteed.
Order Cancellations
If you need to cancel an order, contact service@eerglssk.com as soon as possible.
If fulfillment has not begun, we may be able to cancel the order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. After delivery, an eligible item may instead be returned under this Returns & Refunds Policy.
Contact
For return, refund, or order-related questions:
Email: service@eerglssk.com
Eerglsskβ’ Customer Care