Contact information

Customer Service

Email: service@eerglssk.com

Business Address:
Building 1, No. 5601 Yanqian Highway
Fengxian District, Shanghai

Hotline Service Hours: 9:00 a.m.โ€“6:00 p.m. Pacific Daylight Time (PDT)

Please include your order number when contacting us about a purchase.

What We Can Help With

Our support team can assist with matters including:

  • Product information

  • Size or style questions

  • Order confirmation

  • Shipping updates

  • Address corrections when possible

  • Order changes before fulfillment when possible

  • Missing or incorrect items

  • Damaged merchandise

  • Return eligibility

  • Refund status

  • Payment questions

  • Website or checkout issues

  • Privacy-related inquiries

Contacting Us About an Existing Order

To help us locate your purchase efficiently, please include the following information whenever relevant:

  • Your full name

  • Order number

  • Email address used during checkout

  • A brief description of your question

  • Photos if you are reporting damaged or incorrect merchandise

Please do not email complete credit card numbers, card security codes, passwords, or other highly sensitive payment credentials.

Order Changes

If you need to request an address adjustment, size change, cancellation, or other modification, contact us as soon as possible.

We will make a reasonable effort to accommodate requests made before fulfillment. However, once an order has entered packing, fulfillment, or carrier processing, changes may no longer be possible.

Submitting a request does not guarantee that an order can be modified or canceled.

Product Questions

If you would like guidance before purchasing, you may contact us regarding available sizes, product descriptions, general fit information, materials listed on the product page, or styling-related details.

Because fit preferences vary by individual, customer service guidance should be considered informational rather than a guarantee of fit.

Business Information

Eerglsskโ„ข is operated by Shanghai Weishu Communication Technology Co., Ltd.

Legal Company Name: Shanghai Weishu Communication Technology Co., Ltd.
Business Address: Building 1, No. 5601 Yanqian Highway, Fengxian District, Shanghai
Customer Support Email: service@eerglssk.com
Hotline Service Hours: 9:00 a.m.โ€“6:00 p.m. Pacific Daylight Time (PDT)

Shanghai Weishu Communication Technology Co., Ltd. is the legal entity responsible for operating the Eerglsskโ„ข online store.

For questions regarding an existing purchase, please contact service@eerglssk.com and include your order number so our customer service team can locate your order and assist you efficiently.